The findings of a client survey deliver valuable intelligence that the owner of the business can use to assist with:
i. Business planning;
ii. Decision making; &
iii. Closer alignment with client expectations.
OBS specialises in facilitating client surveys.
There are a variety of means we utilise to undertake client surveys including:
i. online (*);
ii. direct mail out,
iii. in-depth interviews with select clients; &
iv. targeted focus groups.
*Online solutions are the most popular and the most efficient.
OBS makes undertaking an online client survey easy and trouble free. The steps involved in the OBS online offering are detailed below:
i. Initial overview meeting to understand objectives of the survey;
ii. Preparation of tailored questions;
iii. Issuing of survey to selected clients;
iv. Review and Analysis of results;
v. Preparation of report detailing responses; &
vi. Presentation of report, including recommendations, to owners.
The investment for this online offering is: $1,650 (GST inclusive) - as at 24 January 2017, subject to change.
The responses gathered are powerful and provides the insights that the business owner can use to ensure the business is heading in the right direction.
If you would like to understand more about this offering, I would be delighted to speak with you.
OBS exists to help your business reach its full potential.