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reach its full potential.
THE RECIPE FOR SUCCESS - ESSENTIAL INGREDIENTS TO MAKE YOUR BUSINESS GREAT
I have been fortunate enough to be invited in and observe the practices of many businesses over my 20-year career in professional services. Some have been poor, many have been good, but few are best-of-breed. What sets the best ones apart from the rest? In this article I share with you what I have observed about what all good businesses have in place.
What can you learn from your clients?
I have previously written about the benefits of client surveys. The start of this new year represents a great time to gather some insights and feedback from your clients to help with your business alignment and to ensure you are truly meeting your clients’ needs and objectives.
What do client surveys have to offer?
At Outsourced Business Solutions we have learnt that undertaking client surveys offers more than just a simple measurement of customer satisfaction levels. Depending on the questions asked, they could tap into a rich vein of views and insights that if acted upon, can be a real catalyst for business improvement. Other outcomes include:
Step In – Step Out Solutions.